Frequently Asked Questions

On this page, you will find out more about the most frequent questions people typically have before visiting our venue. If there is something you’d like to ask that isn’t answered below, please contact our Box Office team between 10am – 4pm daily on 01253 794221 or

Box Office Opening Times

Our Box Office is open:

Mon – Sun: 10am – 4pm

What time should I arrive?

Our foyer is open 45 minutes before the advertised start time published on our website.

What happens when I arrive?

We now use a lane system in our foyer space. If you need to collect your tickets from the Box Office or have tickets from Ticketmaster, please use the right hand lane. If you already have your tickets, whether printed or on your phone, please use the left hand lane where a member of our Front of House team will scan your tickets. 

Is there an interval?

If the show has an interval, it is usually for 20 minutes, which gives you plenty of time to stretch your legs.

You can pre-order interval drinks at the bar before the show.

Does a baby or toddler need a ticket?

Children aged 2,and above, will require a ticket, unless otherwise stated.

How many wheelchair spaces are available in the auditorium?

We have a total of x number of wheelchair spaces in our auditorium.


Customers with a disability are also entitled to a free companion ticket if required. To get this you will need to provide a valid Access Card, which can be purchased here.

Can I book wheelchair spaces online?

To get the best seat, we recommend speaking to our Box Office team by phoning 01253 794221 or by emailing

Do you have a What’s On Brochure?

Yes. We produce a free what’s on brochure that you can pick up from our Box Office or various local businesses such as hotels. A digital version of the brochure can be downloaded here.

Although it is free, we do ask for a suggested donation of £3.

I left something behind in the theatre. What should I do?

Help! I Think I’ve lost/ left something at the theatre…


Speak to a member of the theatre team or call our Box Office on 01253 794221 (between 10.00 and 16:00), or email giving as much detail as you can about the item and your visit.


We clean the theatre after each performance and hand over anything that we find to the manager’s office for safekeeping, so there’s a good chance we’ve picked it up already and it’s safe with the rest of the lost property.


Due to the quantity of lost property found in the theatre we can only store items for a month.


Note – The Lowther Cafe maintain their own lost property system for items found in the cafe. You may need to check with them as well if you visited both venues.

Do you sell gift vouchers?

Yes! We now offer Lowther Specific gift vouchers which can be redeemed as credit. To purchase online, please click here. If you’d like to buy one over the phone or would like a printed ticket in-person, please speak to our Box Office team between 10am – 4pm daily.

How can I see the current theatre seating plan?

[pdf-embedder url=”” title=”2021 SEATING PLAN (Internal Use ONLY)”]

What concession tickets do you offer?

Concessionary rates are available on most of the shows within our programme for students with valid NUS cards, people aged 65+ and children under 16.

What age can an unaccompanied child attend Lowther?

It is the policy of the Lowther Pavilion that all children under the age of 16 are accompanied by an appropriate adult.