FAQs

Answers to some of our most frequently asked questions

Our foyer is open 45 minutes before the advertised start time published on our website.

We now use a lane system in our foyer space. If you need to collect your tickets from the Box Office or have tickets from Ticketmaster, please use the right hand lane. If you already have your tickets, whether printed or on your phone, please use the left hand lane where a member of our Front of House team will scan your tickets. 

If the show has an interval, it is usually for 20 minutes, which gives you plenty of time to stretch your legs.

You can pre-order interval drinks at the bar before the show.

Entry is free for children up to 2 years of age.

We have a total of x number of wheelchair spaces in our auditorium.

 

Customers with a disability are also entitled to a free companion ticket if required. To get this you will need to provide a valid Access Card, which can be purchased here.

To get the best seat, we recommend speaking to our Box Office team by phoning 01253 794221 or by emailing boxoffice@lowtherpavilion.co.uk

Yes. We produce a free what’s on brochure that you can pick up from our Box Office or various local businesses such as hotels. A digital version of the brochure can be downloaded here.

Although it is free, we do ask for a suggested donation of £3.

If you think you have lost something during your visit, please phone our Box Office team on 01253 794221 or email boxoffice@lowtherpavilion.co.uk.

If you’d like to find out more about how we’ve tweaked our procedures in order to keep you, our staff and volunteers safe, please see our COVID Information page.

We don't sell gift vouchers specifically for the Lowther Pavilion, however, we do sell Theatre Tokens. These can be used for a show here. You can purchase these from our Box Office or directly from the Theatre Tokens website here.